RETURNS

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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable gases or liquids.

Additional non-returnable items:

• Gift cards

• Downloadable software

• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Books with obvious signs of use.

• CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.

• Any item that is not in its original condition, is damaged, or has missing parts for reasons that are not due to an error on our part.

• Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once we have received and inspected your returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and you still have not received your refund, please contact us at contact@nomdeboutique.com.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items are not eligible for a refund.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If you would like to exchange it for the same item in such a case, please send us a message at contact@nomdeboutique.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver chose to receive the item first and give it to you later, we will send a refund to the gift giver, and they will be informed that you returned the item.

Shipping

To return a product, you must contact us at contact@nomdeboutique.com.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.